Terms and Conditions


Riviera Hardware Holdings Limited (Trading as “Riviera Prenail Limited") owns and operates this site, and is located at 61 Henderson Valley Rd, Henderson, Auckland 0612. If you wish to get in touch, please: Phone 021 723 692 (during office hours) or Email us anytime on info@rivieraprenail.co.nz.

  • When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

  • Services may be added to or removed from the site from time to time. From time to time services described on the site may not be available. While Riviera Prenail does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.

  • Some pages on this site use "cookies" which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customisation the next time you visit us. You should note that cookies cannot read data on your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you do not accept cookies, some pages may not function fully and you may not be able to access certain information on the site.

  • To the extent permitted by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:

    • Errors, mistakes or inaccuracies on the website;
    • You acting, or failing to act, on any information contained on or referred to on the website or any linked website;
    • Personal injury or property damage of any kind resulting from your access or use of the website;
    • Any unauthorised access to or use of the website’s secure servers;
    • Any interruption or cessation of transmission to or from the website;

New Zealand Law

These terms are covered by New Zealand Law.

Privacy Statement

We’re committed to treating the personal information of our customers with care and respect.

This Privacy Statement relates to Riviera Prenail Ltd.

This Privacy Statement relates to Riviera Prenail Ltd.

As you’ll see below, we ensure that our practices comply with the Privacy Act 1993.

Information we collect from you

Most of the personal information we collect about you is provided to us directly during your interactions with us either through your merchant, directly from you, or on our website.

Sometimes, we may ask our partners or service providers to collect personal information from you on our behalf.

We always take care to ensure that we only collect personal information needed to provide our services and help run our business. The types of personal information we may collect include:

  • Contact information, including your name, address, telephone number and email address;
  • Demographic information, such as your date of birth and gender;
  • Account (and payment) information;
  • Information pertaining to your company or project in order to provide you with the Prenail services you require;
  • Website information, including browser cookies and PCT tags to track the pages visited and visitor journeys taken (please note our comment about other website links below); and

How we use personal information

We primarily use the personal information we collect about you to ensure that you receive the best products and services from us. We want to add value to your DIY (Will it be DIY for PreNail, or more the generic term of Customer experience) experience, and your personal information helps us to make sure we get this right.

We may use your personal information for the following purposes:

  • managing your account and our relationship with you, including contacting you about products and/or services you are receiving;
  • managing and monitoring our risks, including:
    • preventing and detecting the commission of offences in our stores;
    • ensuring the safety of our customers and staff; and
    • identifying and investigating health and safety hazards or incidents;
  • recovering any unpaid debts or other monies owing; and
  • complying with our legal and regulatory obligations and any lawful requests from government agencies or regulators.

We may also use your personal information for other purposes, either after notifying you at the time of collection or where those uses are otherwise permitted by law.

Opting out of offers

From time to time, we will send you offers of products and services because we want to make sure you’re getting the best out of us.

But we know that sometimes you might not want to hear from us in this way. We respect that. You can opt out of receiving offers from us at any time.

How we share personal information

Sometimes, we need to disclose personal information to third parties in order to meet the purposes set out above.

Generally, we’ll only disclose your personal information in the ways set out below. If we need to disclose information for other purposes, and it’s not practicable to tell you first, then we’ll only disclose that information if permitted by law.

As noted above, Riviera Prenail may share personal information from time to time where permitted by law and/or where necessary to meet our purposes set out above.

We may also disclose your personal information to:

  • our trusted service providers, in order to meet the purposes, set out above;
  • the suppliers and manufacturers of our products and services, to manage those products and services;
  • debt collection agencies or credit reporters as part of the account set up or debt recovery process;
  • government or law enforcement agencies, including regulators, where permitted or required by law or where we reasonably believe it is necessary in order to protect staff, customers or property or to assist other businesses to do the same; and
  • other local businesses, where we reasonably believe that the information may assist them to protect their staff, customers or property.

How we keep your personal information secure

The personal information we collect about you is held by Riviera Prenail Ltd securely onsite.

We take all reasonable steps to ensure that the personal information we hold is protected against loss, unauthorised use, access or disclosure and any other misuse. We apply careful administrative, technical and physical safeguards that are appropriate for the sort of information we collect, to ensure that your information is safe and secure at all times.

We retain your personal information only for as long as we need it and we destroy the information we no longer need in a secure manner.

Your right to request a copy of your personal information

You have the right to request a copy of any personal information Riviera Prenail holds about you. The types of information we may hold about you are listed above. Please note that you can only request personal information about yourself, unless you have the consent of another person to request information on their behalf.

You can request a copy of your personal information by emailing us at info@rivieraprenail.co.nz.

We will be as open as we can with you but sometimes, we might need to withhold personal information from you, for example where the information is commercially sensitive or legally privileged. If we withhold information from you, we’ll tell you why.

We’re required by the Privacy Act to make a decision on your request – and convey this to you – within 20 working days. However, we’ll usually respond to you more quickly than this. Where we cannot make a decision within 20 working days, we’ll let you know and explain why.

Links to other websites

Our website may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with us. Linked websites may have their own privacy statement, which we strongly suggest you review if you visit them.

We are not responsible for the content of any websites that we do not control, any use of those websites or the privacy practices of those businesses.

Any further questions or complaints

Where we have refused a request for access to, or correction of, personal information or where you have any other concerns about the way we have handled your personal information, you have the right to make a complaint.

In the first instance, please let us know about your concerns by contacting our national Privacy Officer (who is our National Privacy Officer?) using the contact details set out above. We’ll do everything we can to put the matter right, but if we can’t resolve your complaint for you, then you have the right to make a complaint to the Office of the Privacy Commissioner by:

  • completing an online complaint form at www.privacy.org.nz; or
  • writing to the Office of the Privacy Commissioner, PO Box 10-094, The Terrace, Wellington 6143.

Updates to our Privacy Statement

From time to time we may update this Privacy Statement, to reflect changes to our business, products or services or changes to the Privacy Act. We’ll update the Privacy Statement on our website, but may not otherwise notify our customers of a change, so please make sure you review it periodically to ensure you’re up to date with our privacy practices.

Last updated: 1 May 2019